LXGlogal

The Logistics & Supply Chain Industry is the fastest growing in Nigeria.

At LXGlobal, we pride ourselves in the knowledge that our people are our greatest assets and we care for them as much as we care for our customers.

SERVICE OPERATIONS MANAGER

JOB FUNCTIONS:

Clearing & Forwarding
Warehousing & Distribution
Transportation

Reports To: Chief Operations Officer (CEO in the absence of COO)

JOB DESCRIPTION:
Lead the service operations team by providing exceptional quality customer service
Responsibility for the effective management of the department’s costs and revenue
Maintain an integrated operations management overview of the service business and work with management to develop operations strategies.
Support the Service Delivery team to ensure compliance with contractual requirements, approved strategies and plan.
Support the pre-qualification process for vendors or Joint Venture partnerships and the performance monitoring after contraction.
Manage the development of all members of the team through identifying training needs and performance management processes.
Periodic appraisals of activities to facilitate identifying and resolving critical issues relating to performance and service delivery.
Manage on time acquisition and renewal of all permits and operations approvals required by industry regulators or government.
Liaison with relevant government agencies (Customs, NAFDAC, NPA etc)
Keep abreast of government regulation on import and contraband goods/services
Provide the service deliverables within extremely challenging operations schedules and environment.

JOB REQUIREMENTS:

B.A/B.Sc/H.N.D in Logistics Management, Transport Management or related discipline (MBA will be an advantage) with at least three years management experience, within a distribution or logistics environment.

Demonstrated ability to translate the company’s vision into a daily operations plan, as well as hands on approach to succeed in a demanding environment.

Strong customer-facing skills and a passion for service excellence

Proven people management skills and the ability to show commitment to leading and developing your team (experience of appraisals, training and management of team performance)

Commercial awareness, be familiar with asset management, cost control and profit and loss accounts and ability to manage the admin functions of business units

Proactive ability to challenge existing practices and drive through change to benefit the business.

Excellent analytical and communication skills coupled with influencing skills and teamwork.

Solid knowledge of country’s tariff, competition and trade regulations

Skilled in Supply Chain Management tools and techniques

Capable of dealing with all levels of management within clients and partner organizations

COMPENSATION/PERKS:
Commensurate with experience.

ASSET/TOOLS:
Mobile Phone
Laptop
Operations Pool Car

Qualified candidates should send CV with cover letter and position as subject of the mail to careers@lxglobal.com...