Tuesday, May 12, 2009

NETCOM






NETCOM


Customer Support Officer

Department: Client Services
Location: Victoria Island, Lagos Nigeria

General Function: Reporting to the Head of Client Services, this role will be responsible for resolving all clients issues within effective time.

Responsibilities
will include but not be limited to:
Receiving clients calls and listening to clients complaint.
Creating and updating tickets, resolving them timely.
Liaise and escalate to the appropriate units via available means of communication
Attentive and timely response to mails on client's complaint.
Trouble shoot with clients via all means available given the right tools.
Maintain working relationship with other departments: Engineering, Accounts, Sales, NPU, NOC and FOP'S.
To be able to deliver unit and departmental targets as an individual or part of the team and be tactful in the process.
Establish/build rapport with both internal and external customers especially on the phone

Qualifications & Hiring Criteria
A minimum of BSc or its equivalent in Computer Science or Engineering related field
Typing speed of not less than 25 wpm
Experience in the use of basic measuring tools (VOM, speed meters, etc) and providing technical analysis for each findings.
Proficiency in Microsoft Office Applications:- Word, Excel, PowerPoint, Outlook
Working knowledge in basic engineering concept, preferably VSAT and wireless background (RF)
Excellent communication skill; written and verbal.
Possess a high level of initiative, being able to work effectively with little or no supervision.
Good team player, relate well with co-workers and clients respectively.
Eye for detail, good listening and questioning skills.
Able to deliver on set goals and targets
Ability to cope well under pressure



Field Operations Engineer

Department: Client Services
Location: Victoria Island, Lagos Nigeria

General Function: Reporting to the Head of Client Services, this role will be responsible for the installation and maintenance of satellite based communication systems. In addition, this position will lead the resolution of IP and network related problems on client sites

Qualifications & Hiring Criteria:
Bachelors degree in electrical engineering, communications or similar.
Prior knowledge of IT related activities.
Knowledge of basic networking and monitoring and basic experience in electrical circuits.
Excellent communication skills; written and verbal.
Should posses a high level of initiative, being able to work effectively with little or no supervision.
Good team player, relate well with co-workers and clients respectively.
Ability to cope well under pressure.

Please submit your application to: careers@netcomng.com

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